Follow the steps outlined in Tech Care to start planning the creation of a digital security help desk for civil society. Chapter 1 describes how to decide what your help desk is going to do, for whom, and which policies will be required to deliver these services. Chapter 2 outlines the various steps needed to make a realistic plan for your help desk. Chapter 3 illustrates the incident handling process. Finally, chapter 4 offers recommendations on how and why to collaborate with other digital security help desks. 

Tech Care is available in English and Spanish at https://tech-care.cc/ and provides templates for developing your help desk’s policies.